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Terms & Conditions You Agree to When You Open Your Account

When you register with ebola88, you accept the terms that govern how your account works, how games are accessed, and how payouts are processed.

Account eligibilityGame access rulesPayout terms
ebola88 Terms & Conditions You Agree to When You Open Your Account
QUESTIONS ABOUT TERMS

Reach Us If You Need Clarification on Any Clause

If a term isn't clear or you want to confirm how a rule applies to your situation, our team is here to explain. Use live chat for quick questions, email for detailed queries, or check the help centre for policy summaries.

Team online

Live Chat

Open the chat bubble in the bottom corner of any page and ask about account terms, game rules, or payout conditions. Our agents respond in minutes and can walk you through the clause you're asking about.

Email Support

Send your question to the support address listed in your account dashboard. Include your account ID and the specific term you need explained; we'll reply with a written answer within 24 hours.

Help Centre

Browse our policy library for summaries of account rules, withdrawal terms, and game-access conditions. Each article breaks down a clause in plain language and shows real examples of how it applies.

DATA & ACCOUNT SECURITY

How We Protect Your Information and Handle Your Account Data

Your personal details, transaction history, and game activity are stored on encrypted servers. We collect only what's needed to verify your identity, process payments, and comply with anti-fraud requirements.

Data Collection

We record your email, phone number, payment method, and transaction timestamps. Game logs capture session length and wager amounts but not device fingerprints. This data stays with us and is never sold to third parties.

Cookie Use

Session cookies keep you logged in; analytics cookies track which pages you visit so we can improve navigation. You can disable analytics cookies in your browser without affecting your ability to play or withdraw.

Account Security

Your password is hashed before storage. Two-factor authentication is available in account settings and adds a one-time code to every login. If you lose access, identity verification is required before we reset credentials.

Retention Period

Transaction records are kept for seven years to meet regulatory requirements. Game logs are retained for one year. Marketing preferences and session data are deleted 90 days after your last login unless you remain active.

Contact for Changes

Request data access, corrections, or account deletion by emailing the address in your account dashboard. Include your registered phone number and account ID. We confirm your identity before making any changes to your record.

Third-Party Processors

Touch 'n Go, GrabPay, Boost dan FPX handle payment routing under their own privacy policies. We pass only the transaction amount and your account reference; they don't receive your game history or email address.

What Players Ask About Our Terms & Conditions

No. Each person is allowed one account. If we detect duplicates, both accounts are suspended and any pending withdrawals are voided. Use the same account across devices instead of creating a second one.

Access depends on local law. If you connect from a jurisdiction where online gaming isn't permitted, your wagers may be voided and your account closed. Check the eligibility list in your account dashboard before you deposit.

Email support with your account ID and registered phone number. We send a PDF within five business days showing your transaction log, game history, and stored profile fields. The file is password-protected using the last four digits of your phone.

No. Account balances are non-transferable. Every deposit and withdrawal must go through the payment method registered to your name. Attempting peer-to-peer transfers violates our terms and triggers an account review.

Contact support within 48 hours of the session. We pull the game log and random-number-generator record for that round. If the RNG behaved correctly and the result matches the certified payout table, the outcome stands. If a technical fault occurred, we refund the wager.

Transaction records stay for seven years to satisfy regulatory obligations. Marketing data and session logs are deleted 90 days after closure. You can request full deletion of non-regulated data by contacting support when you close the account.

No. Game studios see only a session token and your account ID. Payment-method details stay between you, ebola88, and the payment processor. Providers never receive your card number, e-wallet login, or bank information.